Privacy Policy
Neuro Cardio & Multispeciality Hospital Pvt. Ltd. respects the privacy and confidentiality of patients, visitors, applicants and website users. This notice explains the personal information we may collect, why we use it, when it may be shared, and how you can contact us about it.
We handle personal information only for legitimate healthcare and operational purposes, in line with applicable law, professional duties and hospital procedures.
Depending on your interaction with us, we may collect identity and contact details, appointment and billing information, medical records, test results, treatment information, enquiries, complaints, job-application details and limited website analytics.
We use information to provide and coordinate care, manage appointments, communicate with you, process payments and claims, respond to enquiries, recruit staff, improve services, maintain security and meet legal or regulatory duties.
Access is limited to authorised staff and service providers who need the information for their work. Information may also be shared with healthcare providers, payers or public authorities when necessary for care, authorised by you, or required by law.
We use administrative, physical and technical safeguards designed to protect information against loss, misuse and unauthorised access. No system is completely secure, so please do not send unnecessary sensitive records through ordinary email or public links.
Subject to applicable law and hospital procedure, you may ask to access or correct your personal information, request information about how it has been used, or raise a privacy concern. We may need to verify your identity before responding.
This website is not intended for urgent or confidential medical communication. For an emergency, call the hospital helpline. For privacy requests, contact the Outreach Department using the details below.
We may share information with authorised hospital staff, treating or referring healthcare providers, laboratories, insurers or payers, vetted technology and professional service providers, and public authorities where this is necessary, authorised, or legally required. Service providers are expected to use information only for the agreed purpose and protect it appropriately.
We use access controls, staff confidentiality requirements, physical safeguards, backups and other reasonable protections. Records are retained only for as long as needed for care, operational, legal and regulatory purposes, after which they are securely disposed of or anonymised where appropriate.
Subject to applicable law and verification of identity, you may:
Contact our Outreach Department at outreach@neurohospital.com.np. Please do not include detailed medical records in your first email; we will explain a suitable verification and secure communication process.
We may update this notice when our practices, services or legal obligations change. The current version and effective date will be published on this page. Effective date: 18 October 2026.
For privacy questions or concerns, contact the Outreach Department at outreach@neurohospital.com.np or use the contact details published on our Contact page.